Privacy & Cookies Policy

We're committed to protecting your information and ensuring you have a great experience when using our website. Read more below about how and what we do with your information.

Our Privacy & Cookies Policy

Ryan Hill (also known as “Ryan Hill Ltd”) is committed to ensuring your privacy is protected. This Privacy Policy explains how we collect information about you and how we process this information. Ryan Hill takes its obligations with regard to your personal information seriously.

Your personal data will be collected by Ryan Hill who will act as the “Data Controller”. A Data Controller determines the purposes and means of processing personal data.


Collection of Information

The types of information that Ryan Hill collects and processes includes the following:

  • Name
  • Address
  • National Identity (Passport numbers for non-UK residents)
  • Telephone Numbers
  • Email
  • Gender
  • Bank or Card Details
  • Website pages viewed and emails opened and clicked
  • CCTV images
  • Personal Dietary Requirements
  • Next of Kin information
  • Employer name & contact information


The purpose for data collection and reasons for processing

Ryan Hill will process personal information:

  • For the purpose of facilitating a contractual agreement between Ryan Hill and the customer/comsumer
  • For the purpose of direct marketing under opt-in consent to include but not limited to special offers, promotions and news
  • To process payments
  • To conduct customer feedback surveys and questionnaires to maintain security


Protection of information

Ryan Hill have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, Ryan Hill limit access to your personal data to those employees and third parties who have a legitimate need to know.

Ryan Hill have established procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if legally required to do so.


Data retention

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Privacy Contact Information

To adhere to UK taxation law Ryan Hill is required to keep basic personal information including contact, identity, financial and transaction data for a period of six year plus current year after the individual ceases being a customer of the business.

Data collected under consent will be used until consent is withdrawn or if it is no longer useful for the purpose for which it was collected.

This does not affect your rights as a data subject.


Your personal data right

Ryan Hill are committed to respecting and protecting your data subject rights. These rights include but are not limited to:

The right of access: at any time, you can ask for a copy of your personal information. Ryan Hill will respond with whether data is held or not. If data is held then a copy of the information will be offered to you.

The right of rectification: allows you to submit changes to your records as and when you require.

The right of erasure: if you request your data to be erased, and there is no other lawful basis to keep your data, then it will be removed.

The right to restrict processing: as an alternative to the right of erasure you have the right to restrict Ryan Hill from processing your personal data where you have a particular reason for this restriction.

The right to data portability: gives you the right to receive the personal data you have consented to supplying to Ryan Hill in a structured, machine readable format.

The right to object: you have the right to object to Ryan Hill processing your personal data for direct marketing purposed at any time. Ryan Hill will give you the opportunity to unsubscribe on all direct marketing emails.

If you would like to exercise your data subject rights including any of the rights detailed above please contact the Data Protection Officer – contact details are contained at the end of this policy.


Sharing your personal information

Ryan Hill may share information with government agencies or other companies assisting in fraud prevention or investigation. Ryan Hill may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Third party websites/business providers

Ryan Hill frequently works with third party websites/business providers for commercial purposes. Ryan Hill is committed to ensuring these third party websites/business providers are compliant with the General Data Protection Regulation (GDPR) and have the appropriate privacy policies in place.


Cookie/Tracking technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

If you would prefer to restrict, block or delete cookies from Ryan Hill, you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.


Changes to this privacy policy

Ryan Hill has the right to update the information contained within this policy at any time without prior notice. When updated are made the date at the end of this policy will be amended. You are encouraged to frequently check this page for updated to stay informed. You acknowledge that it is your responsibility to review this policy to make yourself aware of amendments.


Contacting us

If you have any questions, queries or complaints regarding the information contained within this policy or the manner in which Ryan Hill collects and/or processed your personal data please make contact in writing to:

Ryan Hill Ltd, 100 Ashby Road, Loughborough, LE11 3AB

Data Protection Officer

Last Updated: 16 January 2019

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